Return Policy

We want you to shop with confidence and will do our best to make the returns process as straightforward as possible.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be:

• In the same condition as received.
• Unworn or unused.
• In its original packaging.

When returning a frame, your refund will exclude the original shipping costs, as well as any customs duties, taxes, or import charges that Infinity London has paid on your behalf. These amounts will be deducted from your refund where applicable.

How to Request a Return

To start a return, please contact us at infinity@infinitylondon.co.uk and include your order number.

If your return is approved, we will provide you with return instructions. The customer is responsible for arranging and paying for the return shipment. We recommend using a tracked and insured delivery service, as the returned item remains the customer's responsibility until it has been received by Infinity London.

Returns sent without prior authorisation will not be accepted.

Refunds

Once your return has been received and inspected, we will notify you if your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed after approval. Your bank or card provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at infinity@infinitylondon.co.uk.

Christmas Returns

For orders placed during December, returns may be requested until 15 January.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or you have received the wrong item, contact us immediately so we can assess the issue and resolve it as quickly as possible.

Exchanges

The quickest way to exchange an item is to return your original purchase (subject to approval) and place a new order for the replacement item.